Grubhub Reviews

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General rating

1.5/5.0

Of the 45 reviewers, 5 (11.11%) recommend this store.

Customer reviews

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Probably the best thing is the customer…

Probably the best thing is the customer service. While occasionally orders are late or wrong they always make it right

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Janet.Lynch

Reviewed on: Jul 01, 2023

Recommends this store!

Unauthorized Membership Enrollment and Charges

While traveling out of town without a car, we were staying at a hotel that wasn't in walking distance of food. The hotel gave us contact info for Grubhub stating that was the only way to get food delivered. I ordered food from two restaurants and paid the high delivery fee. I then noticed they were charging me a membership that I never agreed to. I don't have an account and never authorized this BS. I have blocked this company and will certainly NEVER use them again.

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Lloyd579

Reviewed on: Jun 30, 2023

Horrible business model

Horrible business model. Drivers are allowed to continuously steal food and deliver to wrong locations with no punishment, while customers only get so many refunds before they start refusing to refund you despite not even receiving your food.

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Hall854

Reviewed on: Jun 30, 2023

Ordered ELECTRONIC gift cards 3 days…

Ordered ELECTRONIC gift cards 3 days ago , contacted customer service all they had to say was “I’ll receive it soon” . Why am I waiting over 72 hours for an E-gift card????? Never buying from grub hub again !

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Frances.Myers

Reviewed on: Jun 29, 2023

Grub hub is the least dependable app…

Grub hub is the least dependable app for food delivery there is. Their drivers frequently have "emergencies" that result in canceled orders minutes before they are supposed to arrive and all they do is offer a tiny ass credit. DONT USE THEM FOR ANYTHING UNLESS YOU LIKE POOR SERVICE

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Sebastian

Reviewed on: Jun 29, 2023

Last Minute Dinner from Wendy's

The App is simple and straight forward and answers all my questions and being able to do this makes my life much easier.

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Eugene.Young

Reviewed on: Jun 28, 2023

Recommends this store!

Horrible experience and charged without using services

Horrible experience. Drives won’t show up. I didn’t want to use this service, but someone requested it. I placed an order to the wrong restaurant by mistake. Within 10 minutes of realizing, I cancelled the order. Keep in mind, the order was for THE NEXT DAY, so no one would have been making the food. I went on Customer Service chat, and requested for it to be cancelled. They said they would cancel it and give me Grubhub Credit. Because this is on a WORK CREDIT CARD, I said no, it needs to be refunded to the credit card because this will mess up an expense report, and I could be liable for it. They went ahead and didn’t listen and processed the cancellation with Grubhub Credit. Then when I called and said I needed a refund to the credit card, because I could be responsible for this, they said, “Sorry, there’s nothing we can do.” What the?! I’ve never heard of this. So now I have to call my credit card company and make sure they know that this is an illegitimate charge. I’ve never heard of this kind of scammy practice before, and quite honestly, it’s disgusting.

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Gina F.

Reviewed on: Jun 28, 2023

Never delivered the order

Never delivered the order. I called the driver, he said he id. But I was actually standing outside waiting. Asked if he could tell me where he left it and i would go find itt. he said he left it 'there'. i said ok no problem, shoot me the picture maybe that can help me find it. He said I had to call customer service for that. I did. They said they could not help me and that they would escalate it to a supervisor. never heard back. Contacted a few days later to follow up and was was told no refund would be issued because I was credited for a drink that was not delivered before. So insane. Such poor customer service. I just wanted the food.

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Mary R.

Reviewed on: Jun 28, 2023

They don’t even deserve one star

They don’t even deserve one star. This company is the worst with customer support, and they also have never gotten my order correct whenever I have ordered with them. They increase their prices and charge more than the restaurants and the food is NEVER on time. My most recent interaction with them was when I reached out to them due to my card being charged for grub hub plus, which was not on my account. My card was being used on another account and whenever I reached out to explain to them, it was not me, and I want this canceled. They repeatedly told me to reach out to my banking institution, which does me no good on canceling the Grubhub Plus. Not everyone has money that grows on trees. I explained to them multiple times that I cannot afford to cancel my debit card and get a new one as my bank charges for those types of things. They were still absolutely no help at all. I do not recommend this company to anyone. You are better off using DoorDash or Uber eats!!

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Wallace874

Reviewed on: Jun 27, 2023

The drivers consistently deliver other…

The drivers consistently deliver other orders first. The latest is the driver picking up my food literally two miles from my house in Chattanooga and delivering another order to Georgia. I contacted customer service who basically blew it off but gave me a $10 credit. I texted the driver, and he said the app gave him another order, too. Grubhub says drivers choose what orders to pick up and deliver. The food is going to be ice cold if it gets here. Don’t care if Amazon is offering free delivery. Never using GrubHub again!

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Norma P.

Reviewed on: Jun 27, 2023

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FAQs by the Kupn Community

When are they going to realize their business is $#*!? :)

Christopher Sep 14, 2020

Never Folks keep using them Until they began to see decline in sales, they will not change

Mia565 Mar 28, 2020

They will never realize, they will just become bankrupt.

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why you have no standards for correct delivery and have the nerve to charge a delivery fee plus a tip your co sucks big time

Jean589 Oct 03, 2019

Answer: Grub Hub does suck big time. No real answer. If you like cold food, delivered late and an "oh well" customer service attitude, Grub Hub is the company you should use.

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Why is Grubhub so lousy?

Dean Nov 19, 2020

Because they have horrible business practices. Their drivers steal food, get away with it, and then grubhub bans YOUR account because they think you're at fault. Avoid at all costs.

Harry.Gutierrez Jun 08, 2020

Their system allows their drivers to steal food with no repercussions. You wind up paying almost double in nonspecific "fees" and tips that your driver may not even earn.

Vasquez5 Apr 21, 2020

They simply don't care. You can have the best idea and product, but if you don't care about customer service or handle your customer poorly, you're in trouble.

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Is it normal to take over 2 hours for delivery? If it is it should be stated before purchase.

Roberto Feb 29, 2020

Yes, it is normal. Original delivery times are almost never met. No drivers, Lost Drivers, Poorly trained or untrained drivers.

Nora Feb 28, 2020

I read online that if a customer cancels the order, the driver still gets paid, and keeps the food. It's totally plausible that they just ignore the phone and wait for the order to cancel. I think this is what happened to me. I assume that this catches up with them eventually. Still, Grubhub should do something about this.

Price361 Dec 22, 2019

I'd be much happier with waiting 2 hours and getting my food. I waited 1.5 hours to be told that my food will not be coming today.

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Why do you take so much pride in providing poor service?

Roy Jul 16, 2019

They just don't care. Company motto must be "customer comes last". They simply trying to salvage whatever market share they can before they get bought out by a superior service that actually cares about customers.

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